Social and economic environment in Russia influences greatly the financial state of many research companies, especially regional ones. In the recent years such influence makes many companies to cut expenses for implementation of research projects which affects among other things the quality. At the same time the clients interested in high quality of the executed projects pay more attention to reliability of research results, regulatory and organizational aspects of research projects.
RAI uses its own quality control system which comprises necessary regulations, special organizational structure (data control department), necessary technical facilities. This approach provides for a high quality of research projects, transparency of their implementation and possibility of control by the client.
Taking into consideration the importance of data quality control we consciously increase the requirements and exceed ESOMAR standards because the reserve of quality should be 140% if one intends to obtain a 100% quality data. Within implementation of this principle RAI has developed a technology of paperless project control. All activity as regards the project is performed using a special software system which enables the director or a client to control remotely the works performance and project execution quality.
The RAI quality control system performs the processes necessary to guarantee satisfaction of the client’s needs:
Quality is controlled during the whole life cycle of the project and comprises all its life cycle aspects and elements including:
o Project, organizational and management decisions
o Used material and technical basis, software etc.
o Quality of the works performed while implementing the project
o Quality of the project results
Creation and maintenance of quality of processes and products in the course of the project implementation requires a systemic approach. This approach guarantees the following:
o Declared needs of the customer are comprehensible and satisfied
o The needs of other project participants have been assessed
Quality control process consists of the following:
o Quality control concept definition for the project
o Planning of the quality control for the project
o Organization and quality control for the project
o Analysis of state and quality assurance for the project
o Completion of the quality control for the project
o Analysis of experience and lessons learnt as regards quality control